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Assistant Reservations Manager

Assistant Reservations Manager

BANYAN TREEDoha, Ad-Dawhah, Qatar
14 منذ أيام
الوصف الوظيفي

Overview

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

Responsibilities

  • Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
  • Manage and coordinate individual and group reservations, maximizing revenue opportunities
  • Develop and implement strategies to improve reservation processes and guest satisfaction
  • Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
  • Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
  • Collaborate with other departments to ensure seamless guest experiences from booking to check-out
  • Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
  • Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
  • Conduct regular team meetings to share updates, address challenges, and recognize achievements
  • Stay updated on industry trends, competitor offerings, and best practices in reservation management

Qualifications

  • Previous leadership experience in a similar role within the hospitality industry
  • Proven experience with Property Management Systems and reservation software
  • Strong knowledge of reservation procedures and revenue management principles
  • Excellent verbal and written communication skills, with a focus on customer service
  • Demonstrated ability to guide, coach, and motivate team members
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Bachelor's degree in Hospitality Management or related field preferred
  • Strong problem-solving and decision-making skills
  • Ability to work flexible hours, including weekends and holidays, as required
  • Detail-oriented with excellent organizational and multitasking abilities
  • Adaptability to changing priorities and ability to work well under pressure
  • Fluency in English; knowledge of additional languages is a plus
  • #J-18808-Ljbffr

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