Assistant Reservations Manager

Overview

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

Responsibilities

• Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
• Manage and coordinate individual and group reservations, maximizing revenue opportunities
• Develop and implement strategies to improve reservation processes and guest satisfaction
• Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
• Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
• Conduct regular team meetings to share updates, address challenges, and recognize achievements
• Stay updated on industry trends, competitor offerings, and best practices in reservation management

Qualifications

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