Reservations Manager

Summary Duties and responsibilities related to the Reservations Manager role : Collaborate with sales team and front office team for all room bookings. Prepare and conduct Reservations team meetings. Prepare duty roster and ensure to complete the attendance for the closing of payroll system. Conducting staff evaluation and appraisal. Prepare a shift briefing to direct team members and inform special information. Ensure all reservations hosts are equally knowledgeable of the hotel. Ensure to update team members of the current offered hotel products, services and facilities. Assign and supervise Reservations team to complete tasks accurately. Handle VVIP guest special requests. Provide a high level of customer service and ensure maximum guest satisfaction. Manage guest complaints / issues and ensure resolutions to all inquiries. Ensure all incoming calls are answered as per the hotel standards. Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that the Reservations employees work in a supportive and flexible manner with other departments. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

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