Assistant Reservations Manager

Company Description

"Why work for Banyan Tree Doha?"

Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job Description

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

Responsibilities

• Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
• Manage and coordinate individual and group reservations, maximizing revenue opportunities
• Develop and implement strategies to improve reservation processes and guest satisfaction
• Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
• Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
• Conduct regular team meetings to share updates, address challenges, and recognize achievements
• Stay updated on industry trends, competitor offerings, and best practices in reservation management

Qualifications

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