Supervisor – Reservations

Overview

• Ensure that all Reservation Agents are up-to-date knowledge of;
• All hotel facilities / services, hours of operation.
• All guest room layouts, bed types, décor, appointments, and locations.
• Room availability for any given day.
• All room rates, packages and promotions.
• Restricted dates, rates and room types.
• Specific arrangements between hotel and travel agencies, corporate reservations centre.
• Entertainment / special events scheduled in the hotel.
• Take personal responsibility for driving up selling, achieving set revenue targets by months.
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
• Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
• To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.

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