Supervisor – Reservations

Overview

• Ensure that all Reservation Agents are up-to-date knowledge of;

All hotel facilities / services, hours of operation.

All guest room layouts, bed types, décor, appointments, and locations.

Room availability for any given day.

All room rates, packages and promotions.

Restricted dates, rates and room types.

Specific arrangements between hotel and travel agencies, corporate reservations centre.

Entertainment / special events scheduled in the hotel.

Take personal responsibility for driving up selling, achieving set revenue targets by months.

Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.

Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.

Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.

To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.

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