Stewarding Supervisor

Job Description Key Responsibilities Team Leadership & Supervision

Lead, coach, mentor, and motivate a large stewarding team

Ensure all stewarding staff arrive on time, properly groomed, and ready for their shifts

Assign workstations and tasks during line-up / briefings (start of shift) and pass on necessary information about events / banquet orders

Conduct individual development discussions, performance reviews, and corrective action when needed

Provide training to kitchen stewards in all duties, including chemical usage, sanitation standards, equipment operation, etc.

Operational / Back-of-House Management

Supervise the cleaning, organization, and sanitation of kitchens, storage rooms, dishwashing areas, back‐of‐house hallways, loading docks, and equipment

Oversee opening and closing tasks / checklists for stewarding shifts

Coordinate with culinary, banquet, and restaurant teams to ensure that stewarding support is aligned with service needs and event setups

Conduct regular inspections / walkthroughs with the Chief Steward / Assistant Steward to ensure compliance with cleanliness, equipment condition, storage, and sanitation standards

Manage inventory : chemicals, cleaning supplies, replacement equipment, etc.

Monitor breakage of items (china, glass, silverware) and remove chipped or damaged items from circulation

Ensure all equipment is working properly; report or coordinate maintenance / repair as needed

Health, Safety & Compliance

Enforce hygiene, sanitation, and food-safety protocols, including local health regulations (e.g., HACCP) and the hotel standards

Ensure proper handling, storage, and use of cleaning chemicals

Maintain a safe working environment; enforce safety rules, proper use of PPE, correct chemical dilution, etc.

Take part in or lead health & safety / hygiene inspections, pest control measures if needed

Ensure compliance with environmental / waste management policies (garbage removal, recycling) as per hotel standards

Banquet / Events Support

Review Banquet Event Orders (BEOs) to ensure stewarding requirements (china, glassware, silver, equipment) are met

Ensure timely setup and breakdown of banquet equipment in coordination with F&B / culinary teams

Maintain ready stock of items for special events; ensure storerooms are organized

Communication & Coordination

Facilitate inter-departmental communication (e.g., with kitchen, F&B, events) to align on requirements, shifts, and inventory

Participate in departmental meetings, shift briefings, and operational planning

Maintain accurate records (logbooks, shift reports, inventory, breakage)

Staffing & Scheduling

Assist in roster planning / scheduling for stewarding teams to match demand (peak service times, banquet events)

Fill stewarding positions as needed (e.g., assign extra staff during high-volume or events)

Provide shift handovers / pass-offs (using logbooks or written reports) to next shift supervisor

Qualifications

Previous stewarding supervisory experience in a luxury hotel and / or resort

Ability to manage a large team, coach, and develop team members

Good understanding of cleaning chemicals, sanitation techniques, kitchen equipment, dishwashing machines, back-of-house workflows

Familiarity with food-safety standards (HACCP), health regulation compliance

Good verbal and written communication (English), ability to coordinate with multiple departments

Able to oversee inventory, scheduling, event setup, and maintenance tasks

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