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Guest Operations Venue Manager
اللجنة العليا للمشاريع والإرثDoha, Ad-Dawhah, Qatarمنذ يوم 1
الوصف الوظيفيProven experience in roles focused on customer service or guest operations, preferably within the sports or events industry. Experience in planning and executing events, including logistics, vendor coordination, and on-site management. Demonstrated success in managing interactions with Governmental entities / Stakeholders and a track record of delivering on Guest Management initiatives. Experience in collaborating with multiple stakeholders in a complex, high-profile event setting. Strong language skills (both English / Arabic) to ensure clear communication and exceptional guest engagement in V / VIP areas during match days. A deep commitment to providing excellent service and resolving guest issues promptly and professionally. Strong organizational abilities to manage multiple tasks, schedules, and resources efficiently. Exceptional attention to detail and problem-solving abilities. Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.
Freelancer contract based in QATAR (Local organizing Committee Role)
Contract Duration : Until December.
Availability : Immediate joiners only
Responsibilities
- Previous work experience in the international event industry, at Guest operations field of sports. business, preferably with knowledge of the needs of Guest operation.
- Operational planning and implementation for the stadiums : strategically plan and execute V / VIP services, protocol, and guest operations within the stadiums hosting the event.
- Supervision of V / VIP Areas within the stadiums : oversee the setup and maintenance of V / VIP areas to meet the highest quality standards in the stadiums.
- Staff training for the stadiums V / VIP Operations : prepare and conduct comprehensive training programs for LOC GOP staff, volunteers and hosts / ess specific to V / VIP operations within the stadium settings.
- Match day operations at the stadiums : manage all operational responsibilities on match days, ensuring seamless V / VIP services and compliance with event policies and procedures at the stadiums.
- Event analysis and reporting : collecting guest feedback to enhance V / VIP experience and improve services within the stadiums during the event. Post event reporting and debriefings with the team.
- Resources management : efficiently manage resources and requirements submissions to LOC Stakeholders ensuring budgets to meet financial objectives for V / VIP operations in the stadiums.
- Perform additional tasks assigned by the line Manager / Director to ensure the overall success of the event within the stadiums.
- Priority to people that have experience in previous experience in Qatar (FAC, FWC, AFC etc) and / or strong Guset operation experience.
Qualifications and Preferred Skills
Skills
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