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Guest Operations Venue Manager

Guest Operations Venue Manager

اللجنة العليا للمشاريع والإرثDoha, Ad-Dawhah, Qatar
1 day ago
Job description

Freelancer contract based in QATAR (Local organizing Committee Role)

Contract Duration : Until December.

Availability : Immediate joiners only

Responsibilities

  • Previous work experience in the international event industry, at Guest operations field of sports. business, preferably with knowledge of the needs of Guest operation.
  • Operational planning and implementation for the stadiums : strategically plan and execute V / VIP services, protocol, and guest operations within the stadiums hosting the event.
  • Supervision of V / VIP Areas within the stadiums : oversee the setup and maintenance of V / VIP areas to meet the highest quality standards in the stadiums.
  • Staff training for the stadiums V / VIP Operations : prepare and conduct comprehensive training programs for LOC GOP staff, volunteers and hosts / ess specific to V / VIP operations within the stadium settings.
  • Match day operations at the stadiums : manage all operational responsibilities on match days, ensuring seamless V / VIP services and compliance with event policies and procedures at the stadiums.
  • Event analysis and reporting : collecting guest feedback to enhance V / VIP experience and improve services within the stadiums during the event. Post event reporting and debriefings with the team.
  • Resources management : efficiently manage resources and requirements submissions to LOC Stakeholders ensuring budgets to meet financial objectives for V / VIP operations in the stadiums.
  • Perform additional tasks assigned by the line Manager / Director to ensure the overall success of the event within the stadiums.
  • Priority to people that have experience in previous experience in Qatar (FAC, FWC, AFC etc) and / or strong Guset operation experience.

Qualifications and Preferred Skills

  • Proven experience in roles focused on customer service or guest operations, preferably within the sports or events industry.
  • Experience in planning and executing events, including logistics, vendor coordination, and on-site management.
  • Demonstrated success in managing interactions with Governmental entities / Stakeholders and a track record of delivering on Guest Management initiatives.
  • Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.

    • Skills

  • Strong language skills (both English / Arabic) to ensure clear communication and exceptional guest engagement in V / VIP areas during match days.
  • A deep commitment to providing excellent service and resolving guest issues promptly and professionally.
  • Strong organizational abilities to manage multiple tasks, schedules, and resources efficiently.
  • Exceptional attention to detail and problem-solving abilities.
  • Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.

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    Manager • Doha, Ad-Dawhah, Qatar