Housekeeping Manager | Hilton Salwa

Job Description Job Overview

A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. Responsibilities : Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies and procedures Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard Monitor the appearance, standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure ongoing training Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Housekeeping / Laundry team Competent in property management systems Assist other departments wherever necessary Requirements : successful track record of managing a mid-size team A high school certificate or equivalent High level of commercial awareness and cost control capabilities Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office Strong organizational, budget management, and problem solving skills A passion for delivering exceptional levels of guest service About Hilton : Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

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