IT Support Specialist

IT Support Specialist Job Location Qatar Purpose Provide efficient technical assistance at the customer Help Desk Essential Duties Answer technical support questions for end users and troubleshoot systems and network issues Install and configure software and hardware components of computer and network systems Troubleshoot Windows OS X Linuxrelated issues with drivers antivirus network adapters applications and Data network systems IP TCP UDP and Basic WiFi technology Perform and prepare diagnostic tests and maintenance procedures Update technical documentation to reflect changes in system configurations and settings Document and handle customer complaints properly Personally Identifiable Information General Description The IT Specialist is required to work with diverse customers and teams to troubleshoot and resolve IT Help Desk and OSI Layers 1 2 issues onsite without assistance They must resolve complaints relating to hardware and computer systems They must assist in the implementation and upkeep of local area networks wide area networks and other data communications networks They must assist customers using the English language both written and spoken Minimum Requirements Proficient in spoken and written English Willing to travel and work in Qatar other countries in MENA region if required No restrictive special dietary needs or aversion to shift and overtime work Exhibits technical acuity Able to work without supervision or with minimal supervision Supports and enjoys multinational and diverse work environments Desired Skills Experience Required Qualifications 2 years of proven experience as an IT Specialist IT Support IT Help Desk or similar role Working knowledge of Windows OS X and Linux operating systems software and programming Basic knowledge pertaining to OSI Layers 1 2 in technologies such as LAN WAN WiFi and VoIP Fluent in the English language both written and spoken Familiarity with internet security and data privacy principles Preferred Qualifications Certificate in English proficiency equivalent or superior to TOEFL TOEIC IELTS Certificate in industry standard customer support and service desk practices including ITIL and or a degree in Computer Science Engineering or relevant fields Required Skills Fluent in English and proficient in Pastho both written and spoken Strong troubleshooting and critical thinking skills Excellent organization time management and prioritization of multiple tasks Clear and concise communication Attention to detail and technical acuity Excellent diagnostic and problemsolving Proficient in all applications found in the Microsoft Office Suite