Technical Support Specialist

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere. Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies. About the position

We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn / develop skills in IT infrastructure, and gradually grow into automation and DevOps. Responsibilities

Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues Administer user accounts, groups, and permissions within Google Workspace Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk) Execute basic tasks related to VPN configuration, access management, and account migrations Contribute to task automation by developing scripts and configuring systems Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects Requirements

At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer Basic knowledge of Linux command-line tools, with willingness to expand expertise Understanding of networking fundamentals, access controls, and VPNs at a basic level Strong interpersonal and communication skills, with a structured and user-focused approach to support A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative Interest in DevOps, IT infrastructure, or systems administration as a career path We offer

Long-term service agreement contract with QIC We are diverse – our digital nomads work remotely from 25 different countries Payment in US dollars monthly to your bank account using SWIFT Full-time remote, work schedule : 5 days per week, Sunday to Thursday Vacation policy : Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days Performance reviews are conducted twice a year, with the possibility of a raise in March and September Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included. Language classes

Master communication. Learn English, Arabic—or any second language of your choice. Mental health support

Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year. Tax consultations

We’ll guide you through the complexity of local and international tax rules. Your growth is our shared goal. We’ll support it with $600 / year for additional courses, plus internal workshops. QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support. USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED—whichever fits your setup best. Extra paid leave

Enjoy generous vacation time, paid sick leave, and bonus days for years of service. Technologies we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

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