Application Support Specialist

Responsibilities

Administer and maintain the Zoho One suite, including all 42+ applications, ensuring optimal performance and integration. Manage the print management server, handling configurations, user access, and troubleshooting print-related issues. Oversee the access control system, manage user access, schedules, and ensuring system security. Administer the digital signage system, creating and scheduling content for display across multiple branches. Manage the Microsoft 365 SharePoint environment, controlling user access and permissions for organizational documents. Administer NitroSign and Adobe Sign applications, managing electronic signatures and document workflows. Provide technical support for Microsoft Office applications, including troubleshooting and user assistance. Diagnose and resolve Wi-Fi and internet connectivity issues, ensuring network stability for all users. Manage LAN and WAN issues, maintaining network infrastructure across multiple locations. Provide L2 / L3 technical support for software applications and infrastructure, resolving complex technical problems. Assist with the installation and configuration of desktop applications for user workstations. Manage IT support for clients in the coworking space, including network access, printing, and scanning. Perform webmaster duties for the parent company's server, managing cPanel accounts, DNS, domain names, and ensuring security and uptime. Manage and maintain WordPress websites, ensuring website functionality and security. Provide AV and presentation support for events and meetings, ensuring smooth operation of equipment. Administer the IP telephone system, managing phone configurations and troubleshooting issues. Manage IT operations across four branch locations, ensuring consistent support and network stability. Assist with annual IT budget preparation, comparing budgets, and managing contractor expenses. Lead IT infrastructure projects for new offices or expansions, overseeing contractor work and project completion.

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