QNB3410 - Senior Associate - Institutional and Corporate Relationship Management

QNB3410 - Senior Associate - Institutional and Corporate Relationship Management About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

With a specific focus on supporting the sales force at QNBFS to sell Qatari (GCC) Equities / fixed income to an institutional client base local, regional, and global markets, the role will entail reporting to the Senior Manager of Institutional and Corporate Relationship Management and specifically :

Work with the Senior Manager of Institutional & Corporate Relationship Management to develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services / products across local, regional, and global institutions.

Deliver a first rate sales & service to include coordination of investment ideas, research and industry conferences and coordinate efficiently with the Research and Sales and Trading teams - Support the generation of investment ideas and working closely with research team to improve product offerings.

Develop close relationships with research analysts and fund managers and become the “go to” resource for the markets in which QNBFS operates. First point of contact with walk-in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.

Answer phones to respond to orders, general customer inquiries and customer complaints. Project a professional company image through phone interaction.

Main Responsibilities

Shareholders & Financial - Assist in identifying new business opportunities with Qatari and non-Qatari Institutional customers. Establish account set up for Qatari and non-Qatari clients. Operate within the target departmental Budgets. Implements KPI’s and best practices for Senior Associate Institutional & Corporate Relationship Management. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External) : - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Answer Call Centre calls and respond to customer requests to place, buy and sell of stocks via telephone. - Provide customers with required information about his / her account. - Generate new relationships and share with key stakeholders within QNBFS for trading ideas, market color, and research ideas. - Inform Institutional customers through dialogue about the offerings of QNBFS. - Support the preparation of marketing material, pitch books, RFPs, campaigns and initiatives that expand awareness and brand of QNBFS. - Assist in acting as the key contact partner and point of sale for institutional clients through a relationship management approach. - Establish, maintain and further intensify client relationships with new and existing clients, proactively target customers from existing brokerage firms and develop client retention strategies. - Ensure that institutional clients are being updated regularly on markets. - Assist in identifying and successfully capitalize on cross-sell opportunities and makes appropriate referrals. - Assist in generating ideas for new marketing activities and plan, coordinate and manage the same. - Support the hosting of events for customers to develop new and long-term relationships. - Actively carry out coordination, logistics, and execution of corporate access events - Collect customer feedback on an ongoing basis and share with key stakeholders.

Internal (Processes, Products, Regulatory) : - Adhere to the distribution channel mix across local, regional and global institutions - Support the develop and implement branding and marketing strategies for improvement of presence

Learning & Knowledge : - Work towards becoming a market expert by developing a keen understanding of local companies, industries, and macro landscape as well as the markets serviced by QNBFS. - Work in accordance with Company standards, the regulation and ethics and maintain licensed status - Assist in generating and providing new ideas for sales, product development and marketing - Keep up-to-date with market developments, Company policies, procedures, sales process and legislation and disseminate to team

Legal, Regulatory, and Risk Framework Responsibilities : - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. - Maintain high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties / activities related to QNB that management might request from time to time.

Education And Experience Requirements Graduate in finance, business, or marketing with minimum 2 years experience in sales and marketing for financial services company and at least 1 year in a brokerage.

Note : you will be required to attach the following :

Resume / CV

Copy of Passport or QID

Copy of Education Certificate

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