General Manager of Hospitality / / Creative & Cultural Entity

Introduction : Our client strongly believes that culture is more than a keeper of heritage; it is a dynamic force for economic growth, global connection, and meaningful engagement. Building on the visionary foundation of Museums, our client blends tradition with innovation, transforming cultural assets into vibrant experiences and revenue-driving opportunities. Their mission is to redefine how culture is monetized, seamlessly integrating heritage with contemporary strategies to create immersive, authentic experiences that resonate locally and globally. Through strategic collaborations with artists, institutions, and creative visionaries, they empower cultural institutions to maximize their potential while preserving their unique identity. Their vision is to become locally acclaimed and globally recognized purveyors of culture. As the Hospitality General Manager, you will become a key contributor to this mission, tasked with spearheading a vision deeply rooted in culture, heritage, and creativity, focusing on expanding multiple aspects of Food & Beverage locally and overseas, promoting the commercial strategy by enhancing excellence in local and international scene experiences within the areas where F&B will be represented. Position Overview : This role encompasses maintaining the recognition of our client's hospitality internal restaurants, developing the Catering & Events reputation and financial growth, expanding F&B identities internationally in strategic locations, driving the business strategic plan, improving internal efficiency by contributing new ideas to improve day-to-day operations with adapted technology, and inspiring the team to innovate constantly. The General Manager will create a passion for success and encourage calculated risk-taking to foster a workplace where employees can learn and develop their careers within the organization. This role aims to achieve financial success while creating a positive work environment that impacts everyone. Key Responsibilities : Innovation Develop an experimental innovation framework beyond traditional hospitality. Constantly explore new business opportunities that can become winning value propositions. Accelerate processes that have a direct impact on the financial results of the department. Extend market segments to capitalize on external networks. Create an internal incubator with team members to stimulate participation and innovation. Encourage cross-functional gatherings to address customer needs and differentiation. Commitment to Financial Success Define criteria for success and develop methods for monitoring and measuring program outcomes. Structure the 5-year plan ) with established targets that are tracked, maximized, and modified if necessary to achieve the overall commitment to the Board. Adopt a flexible approach to manage staffing and labor costs without affecting morale or quality of service and product delivery. Lead and organize the yearly workshop every September to build the yearly budget assumptions. Explain and justify weekly forecasts to leadership with actions to address potential shortfalls. Share bi-monthly key performance indicators with all F&B team members, working with department managers and chefs as appropriate. Ensure all operations comply with organizational and regulatory policies related to financial record keeping, money handling, and licensing, including timely and accurate financial reporting. Transformational Leadership Apply transformational leadership to inspire and enable positive change within the organization. Develop and communicate a compelling vision for the future. Motivate team members to rally around this vision and ensure collective effort in its achievement. Initiate a mindset shift encouraging leaders and team members to adopt a forward-thinking approach. Mobilize and empower employees to take ownership, be proactive, and participate in new initiatives. Foster a culture that welcomes bold aspirations and challenges the status quo. Create an environment where positivity and innovation thrive. Encourage creative thinking and provide resources and support for innovative solutions. Actively seek and implement process improvements to elevate performance and outcomes. Be open to change and inspire others to embrace it for better results. Communication Define communication protocols and frequency with clear guidelines. Implement collaborative tools that facilitate instant communication, such as Slack or Microsoft Teams. Adopt a transparent culture to foster an open environment where information is shared freely, preventing bottlenecks. Set up KPIs to evaluate the effectiveness of communication efforts. Use data-driven insights and updates to facilitate informed decision-making. Employee Management Understand and anticipate threats and opportunities affecting the hospitality vision. Identify essential future workforce skills to support expansion and achieve a competitive edge. Define added value that will make hospitality the preferred employer in the Middle East. Show ambition for team members with tailored learning and development programs for F&B internal talents. Data-Driven Strategy and Optimization Use analytics to monitor and refine performance, ensuring strategies deliver measurable outcomes. Provide actionable insights to stakeholders to drive continuous improvement. Qualifications Bachelor's degree in hospitality; master's degree preferred. Advanced knowledge of financial tools and software like Microsoft Excel or accounting systems like DAX. Knowledge of digital marketing strategies and booking platforms like Booking.com and TripAdvisor. Knowledge of HR tools and systems for workforce management, recruitment, and training. Familiarity with labor laws and workplace compliance regulations. Experience in integrating technology to enhance guest experiences. Knowledge of safety protocols, hygiene standards, and local regulatory requirements. Certification in health and safety, such as HACCP. Experience Minimum 10-15 years of experience in the hospitality industry. Significant leadership experience. Experience in P&L analysis, budgeting, revenue management, and cost control. History of achieving financial targets and improving profit margins. Proven ability to handle emergencies and ensure safety compliance. Proven success in launching ventures, crafting strategies, and driving revenue growth with measurable outcomes. Experience with contingency planning and problem-solving under pressure. Involvement in long-term business planning, branding, and market positioning. Experience with new property openings (if relevant). Key Attributes : Strategic thinker with a passion for arts, culture, and commercial innovation. Result-oriented leader with a collaborative mindset and focus on measurable outcomes. Strong problem-solving and analytical skills with adaptability to challenges. Proven expertise in leveraging budgets creatively and resourcefully, utilizing trending channels to maximize impact and cost-effectiveness. Deep understanding of the Qatar marketplace, community, and international relations. Cultural sensitivity and adaptability, especially in diverse international environments. Reports To :

Chief Executive Officer Department :

Hospitality

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