IVE Support Engineer

Responsibilities Receive and response to calls and emails on IVE (In Vehicle Equipments) incidents Incident recording (including RFCs) Search for work around & Update the customer and IT group on progress Perform communication activities for other ITIL processes Managing FAQ Recording incidents Incident classification Incident prioritisation Incident escalation Resolving incidents & Evaluate and recommend IVE Solutions. Perform and manage IVE testing and Commissioning

Required Qualifications The successful candidate should possess the following :

University Degree in Information & Technology. or Electronics and Communication

Minimum three years work experience within a similar role and position level With excellent communication

Excellent problem solving skills

Excellent coaching and mentoring skills

Good personal planning and time management skills

Good reporting and presentation skills.

Key Skills

Ruby

Mac Os

Computer Networking

Windows

TCP

Customer Support

Linux

Shell Scripting

VPN

Dns

Technical Support

Troubleshooting

Employment Details Employment Type : Full Time

Experience : years

Vacancy : 1

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