IVE Support Engineer

Responsibilities

Receive and response to calls and emails on IVE (In Vehicle Equipments) incidents Incident recording (including RFCs) Search for work around & Update the customer and IT group on progress Perform communication activities for other ITIL processes Managing FAQ Recording incidents Incident classification Incident prioritisation Incident escalation Resolving incidents & Evaluate and recommend IVE Solutions. Perform and manage IVE testing and Commissioning

Required Qualifications

The successful candidate should possess the following :

• University Degree in Information & Technology. or Electronics and Communication
• Minimum three years work experience within a similar role and position level With excellent communication
• Excellent problem solving skills
• Excellent coaching and mentoring skills
• Good personal planning and time management skills
• Good reporting and presentation skills.

Key Skills

Employment Details

Employment Type : Full Time

Experience : years

Vacancy : 1

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