Technical Support Engineer

Technical Support Engineer

Scope of Work

• Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks.
• Layer 1 and layer 2 support for users and endpoints
• Setup and maintain any required software on users
• computers°'party peripherals.
• So!ving and troubleshooting Network i ssues.
• Record any incident or service requests on client Servioe desk system. 5
• Supporting our users to secure and save their data.
• List and recocd client Endpoints such as computers IP Phones Laptops and printers on asset management system.
• Ensure that endpoint$ have the latest updates and security software installed on it
• Setup and troubleshoot IOT devices on client Fleet
• Create and report incidents telated to security or any abnormal user / s or computer / s behaviour.
• Managing file and J)fint servers and appl ying users
• permissions.
• Cceate and maintain Knowledge base. (T echnicaJ guides. instructions configuration steps).
• Ensure that all security measurements applied on al l endpoints

Requirements

Good skills in and discover the root cause.

Certificates

Microsoft MCP. Comp TIA A. Comp TIA N Azure Foundation M365 administration or equivalent

Skills

Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp / ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1

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