Food & Beverage Attendant (Room Service) - Waldorf Astoria Doha Lusail

Overview

Food & Beverage Attendant (Room Service) - Waldorf Astoria Doha Lusail (HOT0BZLS)

Work Location : Waldorf Astoria Doha Lusail, Qatar Entertainment City, Doha Plot No. LED-ENT / 01.

Responsibilities

• Provide exceptional customer service to all guests, ensuring a memorable dining experience
• Greet guests warmly, escort them to their tables, and present menus
• Handle guest inquiries, special requests, and dietary needs with professionalism and courtesy
• Take accurate food and beverage orders from guests
• Relay orders to the kitchen and bar efficiently
• Ensure timely and correct delivery of food and beverages to guests
• Set up and maintain clean, organized, and well-presented tables and dining areas
• Clear and reset tables promptly after guests have finished
• Monitor tables and attend to any guest needs promptly
• Prepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations
• Maintain knowledge of the menu, including wine pairings and cocktail ingredients
• Ensure that all food and beverages are served at the correct temperature and presentation
• Address any issues or complaints from guests promptly, seeking assistance from supervisors when necessary
• Work closely with kitchen staff, bartenders, and other attendants to ensure seamless service
• Participate in team meetings and training sessions as required
• Monitor stock levels of food, beverages, and supplies, and notify management of any shortages
• Assist with inventory management and restocking as needed
• Adhere to health and safety regulations, including proper food handling and hygiene practices
• Follow hotel policies and procedures, including those related to alcohol service and guest privacy
• Promote and upsell food and beverage items to enhance guest experience and increase revenue
• Inform guests of any special offers, menu changes, or upcoming events

Qualifications

What are we looking for?

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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