Assistant Operation Manager - Pre Opening - Luxury Resort & Hotels

Position Overview The Assistant Operations Manager supports the Operations Manager in planning, coordinating, and executing all operational activities during the pre-opening and launch phase of a luxury beachfront resort and hotel. The role ensures that all departments are operationally ready, compliant with brand and safety standards, and fully prepared for the official opening.

Key Responsibilities

Assist in developing and implementing pre-opening operational plans including timelines, checklists, standard operating procedures, and staffing plans

Coordinate with core departments such as Front Office, Housekeeping, Engineering, Security, and Guest Services to ensure readiness for operations

Support recruitment, onboarding, and training of staff in line with luxury hospitality standards and operational objectives

Oversee daily site readiness including facility inspections, setup of guest areas, supplier coordination, and logistical arrangements

Monitor pre-opening budgets, procurement activities, and resource utilization in coordination with the Finance and Procurement teams

Ensure all licenses, permits, and statutory approvals are secured prior to the opening

Collaborate with IT teams and vendors for implementation of property management systems, access control, and other operational technologies

Conduct regular walkthroughs to monitor readiness, identify gaps, and ensure that pre-opening milestones are met

Coordinate with contractors, service providers, and internal teams to resolve operational or facility-related issues

Participate in soft-opening activities, trial operations, and final readiness assessments to ensure a seamless transition to full operations

Qualifications and Experience

Bachelor’s degree in Hospitality Management, Business Administration, or a related field

Minimum 5 to 8 years of experience in hotel or resort operations with at least 3 years in pre-opening or launch-phase roles

Strong leadership experience in coordinating multiple departments under tight timelines

Thorough knowledge of Qatari hospitality standards, operational regulations, and local compliance requirements

Excellent communication and interpersonal skills in Arabic and English

Proven experience in staff training, performance management, and operational supervision

High attention to detail, strong organizational skills, and ability to manage operational challenges effectively

Key Competencies

Pre-opening project management

Operational planning and coordination

Guest service excellence

Facility and readiness management

Vendor and stakeholder coordination

Team leadership and staff development

Compliance and safety management

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