Reservation Manager

KEY DUTIES AND RESPONSIBILITIES

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment / Day.
• To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
• To actively participate in the production of the hotels annual budget and to assist in the creation update and evaluation of the hotel Sales and Marketing plan.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence buying patterns and pre determined seasonality.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes including weekly action plan.
• To ensure compliance with brand regional and owning company Processes and Procedures pertaining to Revenue Management.
• To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
• To introduce incremental revenue generators to maximise overall hotel revenue.
• To provide the sales team with performance analysis of top producing accounts thus providing required analysis to support pricing and re-contracting.
• Set monthly targets of upselling revenue for front office and reservations department

Qualifications : Education :

Bachelors degree in Hospitality Management Business Administration Tourism or a related field.

Experience

25 years of experience in hotel reservations or front office operations.

Previous supervisory or managerial experience is often required.

Familiarity with Property Management Systems (PMS)

Remote Work

No

Employment Type

Full-time

Key Skills

Multi-line Phone Systems,Data Entry,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Computer Skills,Guest Relations Experience,Revenue Management,Guest Services,Contract Negotiation,Phone Etiquette

Experience : years

Vacancy : #J-18808-Ljbffr