Assistant IT Manager

The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations ensuring the reliability security and efficiency of infrastructure systems and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations enhancing guest experiences and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments manages support tasks and helps implement the hotels IT strategy in line with business goals.

Key Responsibilities

Assist in the planning implementation and maintenance of the hotels IT infrastructure including networks servers hardware and software systems.

Support critical hotel systems such as :

• Property Management System (e.g. Opera )
• Point of Sale systems (e.g. MICROS )
• Key card access systems
• IP telephony and voicemail
• CCTV and surveillance

Guest Wi-Fi and HSIA platforms

Enforce cybersecurity protocols ensuring regular data backups and that disaster recovery plans are tested and maintained.

Provide day-to-day IT support across all departments troubleshooting issues to minimize downtime and optimize productivity.

Liaise with external IT vendors service providers and corporate IT teams to coordinate support and system upgrades.

Train staff on IT systems usage cybersecurity awareness and adherence to IT policies and procedures.

Assist with IT budgeting procurement processes and maintenance of accurate asset inventories.

Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.

Ensure compliance with local data protection laws industry regulations and internal IT standards.

Participate in a 24 / 7 support rotation or on-call schedule for critical system issues and emergencies.

Qualifications

Remote Work

No

Employment Type

Full-time

Key Skills

Administrative Skills,Time Management,Information Management,Information Systems,Information Technology,Leadership skills,Organizational Skill,Business Process Skill,Communication,Information Security,Project Management,Strategic Thinking Skills,Team Player Spirit,Problem Solving Skills

Experience

years

Vacancy

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