Assistant Operation Manager - Pre Opening - Luxury Resort & Hotels

Position Overview

The Assistant Operations Manager supports the Operations Manager in planning, coordinating, and executing all operational activities during the pre-opening and launch phase of a luxury beachfront resort and hotel. The role ensures that all departments are operationally ready, compliant with brand and safety standards, and fully prepared for the official opening.

Key Responsibilities

• Assist in developing and implementing pre-opening operational plans including timelines, checklists, standard operating procedures, and staffing plans
• Coordinate with core departments such as Front Office, Housekeeping, Engineering, Security, and Guest Services to ensure readiness for operations
• Support recruitment, onboarding, and training of staff in line with luxury hospitality standards and operational objectives
• Oversee daily site readiness including facility inspections, setup of guest areas, supplier coordination, and logistical arrangements
• Monitor pre-opening budgets, procurement activities, and resource utilization in coordination with the Finance and Procurement teams
• Ensure all licenses, permits, and statutory approvals are secured prior to the opening
• Collaborate with IT teams and vendors for implementation of property management systems, access control, and other operational technologies
• Conduct regular walkthroughs to monitor readiness, identify gaps, and ensure that pre-opening milestones are met
• Coordinate with contractors, service providers, and internal teams to resolve operational or facility-related issues
• Participate in soft-opening activities, trial operations, and final readiness assessments to ensure a seamless transition to full operations

Qualifications and Experience

Key Competencies

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