Position Overview
The Assistant Operations Manager supports the Operations Manager in planning, coordinating, and executing all operational activities during the pre-opening and launch phase of a luxury beachfront resort and hotel. The role ensures that all departments are operationally ready, compliant with brand and safety standards, and fully prepared for the official opening.
Key Responsibilities
- Assist in developing and implementing pre-opening operational plans including timelines, checklists, standard operating procedures, and staffing plans
- Coordinate with core departments such as Front Office, Housekeeping, Engineering, Security, and Guest Services to ensure readiness for operations
- Support recruitment, onboarding, and training of staff in line with luxury hospitality standards and operational objectives
- Oversee daily site readiness including facility inspections, setup of guest areas, supplier coordination, and logistical arrangements
- Monitor pre-opening budgets, procurement activities, and resource utilization in coordination with the Finance and Procurement teams
- Ensure all licenses, permits, and statutory approvals are secured prior to the opening
- Collaborate with IT teams and vendors for implementation of property management systems, access control, and other operational technologies
- Conduct regular walkthroughs to monitor readiness, identify gaps, and ensure that pre-opening milestones are met
- Coordinate with contractors, service providers, and internal teams to resolve operational or facility-related issues
- Participate in soft-opening activities, trial operations, and final readiness assessments to ensure a seamless transition to full operations
Qualifications and Experience
Bachelor’s degree in Hospitality Management, Business Administration, or a related fieldMinimum 5 to 8 years of experience in hotel or resort operations with at least 3 years in pre-opening or launch-phase rolesStrong leadership experience in coordinating multiple departments under tight timelinesThorough knowledge of Qatari hospitality standards, operational regulations, and local compliance requirementsExcellent communication and interpersonal skills in Arabic and EnglishProven experience in staff training, performance management, and operational supervisionHigh attention to detail, strong organizational skills, and ability to manage operational challenges effectivelyKey Competencies
Pre-opening project managementOperational planning and coordinationGuest service excellenceFacility and readiness managementVendor and stakeholder coordinationTeam leadership and staff developmentCompliance and safety management#J-18808-Ljbffr