Front Desk Agent

Job Description We are currently looking for dynamic, and self‑motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer‑focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as :

Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed

Conduct in‑room and hotel familiarization and assist guests in hotel activity enquiries / requests

Maintain an up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems

Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem‑solving abilities are essentials. Computer literate and previous experience with Opera are an advantage.

Knowledge & Competencies The ideal candidate will be customer‑driven and an extremely proactive and ‘switched‑on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast‑paced environment and be a great team player, who thrives in working with a multi‑cultural team and guests alike, while possessing the following additional competencies :

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

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