Front Office Agent

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose

We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check‑ins and check‑outs, address guest inquiries, and provide exceptional service throughout their visit.

Key Responsibilities

• Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
• Handle check‑ins and check‑outs efficiently, following all procedures and protocols.
• Address and resolve guest inquiries, requests, and complaints promptly and professionally.
• Maintain up‑to‑date knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with other departments to ensure guest satisfaction and seamless operations.
• Process guest payments, manage cash handling, and maintain accurate records.
• Ensure the front desk area is clean, organized, and well‑stocked with necessary supplies.
• Uphold The Ned Doha’s standards of excellence and hospitality at all times.

Qualifications

What’s In It for you?

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Apply today and join us as a Front Office Agent.

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