Receptionist

Overview

Job Description Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following : Responsibilities

Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Meet the needs of customers and inform them of the services offered Propose a response adapted to the needs of the customer Know the geographical and competitive environment of the establishment Present the Group's or brand's loyalty program Apply the procedures and policies defined by the brand and the hotel Versatility : perform Reception (Check-in & Check-out) duties for the greatest pleasure of our customers and the team Guest registration and room assignment, accommodating special requests whenever possible to assist Know cash handling procedures Have thorough knowledge of Front Office system, i.e. Opera Have working knowledge about reservations Handle telephone calls (internal and external) Have full knowledge of master keys and Ving Card system Handle check-in and check-out efficiently Qualifications

Guest-focused personality is essential; experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English; additional languages are a plus Knowledge of the hotel industry Ability to work effectively in a team and take initiative Additional Information

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com / Do what you love, care for the world; dare to challenge the status quo! # BELIMITLESS

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