Spa Receptionist

Overview POSITION SUMMARY : Schedule services for individuals and large groups using spa / salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations / cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor / manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa / salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa / salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Responsibilities

Schedule services for individuals and large groups using spa / salon reservations software.

Call guests to confirm scheduled services and answer questions about available services.

Update reservations / cancellations throughout the day; inform providers of last-minute changes; resolve scheduling issues with supervisor / manager.

Check in guests, confirm first and last name, and provide general spa orientation upon arrival.

Promote and sell spa / salon services.

Manage assigned bank, ensure accuracy of contracted monies, obtain required change, and keep bank secure at all times.

Process guest payments and obtain payment authorization as needed; accept and log cash tips for employees.

Balance, scan, and drop receipts with Accounting; notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe conditions to the manager; follow company policies and maintain professional appearance and confidentiality.

Welcome and acknowledge guests, anticipate needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Communicate clearly and professionally; answer telephones with proper etiquette; develop positive working relationships; comply with quality assurance expectations.

Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects up to 10 pounds as needed; perform other reasonable duties as requested by Supervisors.

Qualifications

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : Less than 1-year related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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