Head of Enterprise Technology

Accountability & Responsibilities of Role : Strategic Technology Leadership

Develop and execute a forward-looking technology strategy aligned with corporate goals and digital transformation agendas.

Serve as a key member of the executive leadership team, contributing to enterprise-wide strategic planning and decision-making.

Identify and evaluate emerging technologies and trends to drive innovation, competitive advantage, and operational excellence.

Align technology initiatives with business priorities, ensuring measurable impact on growth, efficiency, and customer experience.

Innovation & Emerging Technologies

Spearhead the identification, experimentation, and enterprise-wide deployment of cutting-edge technologies including AI, machine learning, intelligent automation, and advanced data analytics to drive transformative business outcomes.

Champion a bold innovation agenda by establishing innovation labs, incubating high-impact pilots, and fostering a culture of curiosity, agility, and continuous learning across cross-functional teams.

Forge and nurture high-value strategic partnerships with leading technology firms, disruptive startups, and top-tier academic institutions to anticipate trends, co-create solutions, and maintain a competitive edge in a rapidly evolving digital landscape

Technology Governance & Risk Management

Establish robust IT governance frameworks, policies, and standards to ensure compliance, security, and ethical use of technology.

Oversee cybersecurity strategy and risk management, ensuring resilience against evolving threats.

Ensure data privacy, regulatory compliance, and responsible AI practices across all technology platforms.

Operational Excellence

Oversee the daily operations of IT, OT, and ET functions, ensuring high availability, scalability, and performance of systems.

Implement and monitor KPIs and SLAs to drive service excellence and continuous improvement.

Lead enterprise architecture and systems integration to support seamless digital experiences.

Talent & Culture

Build and lead a high-performing, diverse technology team with a focus on leadership development, upskilling, and succession planning.

Promote a collaborative, agile, and inclusive culture that attracts and retains top technology talent.

Champion digital literacy and change management across the organisation.

Financial & Vendor Management

Develop and manage the technology budget, ensuring cost-effectiveness and ROI on technology investments.

Negotiate and manage vendor contracts, ensuring alignment with strategic goals and service quality expectations.

Communication & Influence

Communicate complex technology concepts to non-technical stakeholders with clarity and impact.

Present updates to the board and executive team on technology performance, risks, and opportunities.

Act as a visible technology ambassador internally and externally, representing the organisation at industry forums and events.

Market Analysis & Insights

Conduct regular research and analysis to identify trends and opportunities.

Provide insights and recommendations to the executive team to inform strategic decisions.

Stay abreast of new technology developments and emerging technologies that will support the transformation agenda in Starlink

Position Requirements Educational Background

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Master’s degree (e.g., MBA, MSc in Technology Management) is highly desirable.

Work Experience

15+ years of progressive experience in technology leadership roles, with 7+ years in senior or executive positions driving enterprise-wide innovation, digital transformation, and platform modernization.

Proven track record in leading the end-to-end transformation of E-Commerce platforms, integrating AI-driven personalization, intelligent automation, and scalable cloud-native architectures to enhance customer experience, operational efficiency, and revenue growth.

Demonstrated success in spearheading large-scale, cross-functional innovation initiatives, from concept to deployment, leveraging AI, machine learning, data analytics, and automation to deliver measurable business impact.

Deep expertise in emerging technologies, enterprise architecture, cloud ecosystems, cybersecurity, and data strategy, with a strong ability to align technology with strategic business goals.

Skilled in building and leading high-performing, multidisciplinary teams, managing multimillion-dollar budgets, and orchestrating complex vendor and partner ecosystems, including startups, academia, and global tech providers.

Key Competencies

Delivering Results & Fostering Ownership : Drive for improving business results and attaining higher levels of performance.

Leading Teams : Demonstrating the drive required to succeed in a demanding work environment by taking ownership, aligning, building, enabling and inspiring effective teams, not limited to own team. Creating momentum and gaining commitment towards a common goal.

Building Customer Value : Gaining insights into internal and / or external customers’ experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.

Shaping Strategy : Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business

Driving Change : Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive.

Networking & Influencing Collaboratively : Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

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