Head of Retail Business Transformation

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

Champion transformation across the Retail & Consumer Banking Division blending strategic insight with COO-level operational excellence to shape an agile, cohesive and future-ready roadmap. This role orchestrates cross-functional initiatives that modernize operating models, enhance customer experience, and resolve complex challenges across products, channels, systems, and customer journeys, leveraging latest technologies like AI and performance enhancing tools and frameworks. Beyond planned strategic programs, this role serves as the “go-to” problem solver for mission-critical issues—stepping in when challenges are complex, progress is stalled, there is lack of clarity, lack of ownership and when solutions require rapid cross-departmental coordination. By harnessing data-driven insight, operational acumen, and cross-functional leadership, the role ensures projects and interventions are executed with speed, precision, and measurable impact.

Key Accountabilities

Strategic Transformation

• Define, prioritize, and execute strategic initiatives that modernize Retail Banking’s operating model, customer experience, and product / channel portfolio.
• Align multi-departmental objectives into a cohesive transformation roadmap, ensuring cross-functional ownership and delivery.
• Partner with senior leadership to identify high-value opportunities for operational efficiency, digital enablement, and revenue growth.

Operational Excellence & Troubleshooting

Data-Driven Decision Making

Business–Technology Alignment

Stakeholder & Change Management

Key Competencies

Qualifications, Experience

Required Qualifications

Required Experience

Why Commercial Bank

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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