Guest Service Officer - Guest Services

Overview

Guest Service Officer - Guest Services

Hyatt Regency Hyatt Regency Doha QA - Doha - Doha

Food and Beverage

Hourly / Entry Level Employee

Full-time

Req ID : DOH

Worldwide

Summary

About Hyatt Regency Oryx Doha :

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through a stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.

As part of the signature experience through their Hyatt Regency journey, our guests are connected to regionally inspired dining experiences through a collection of award-winning restaurants serving delicacies that satisfy any palate. From the exclusive Rubix well-known for live entertainment and parties to The Cellar offering a tantalizing tapas, traditionally prepared paellas and wide selection of vinos, to Al Nafourah Garden presenting an authentic Lebanese menu, alfresco dining, and hubbly bubbly, our six F&B outlets serve cuisine to suit all tastes and occasions.

About the role :

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As a Guest Service Officer - Guest Services, you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through exchange of engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extend personal service and attention to all guests, with particular emphasis to Regency Club and VIP Guests. This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival till departure.

Responsibilities

Text retained from original language; responsibilities include welcoming guests, creating first impressions, engaging dialogues, personalized service, and attention to Regency Club / VIP guests to achieve high guest satisfaction from arrival to departure.

Qualifications

What we are looking for :

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure
• Excellent English

What we are offering :

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