Guest Service Center Agent

Job Summary : As a Guest Service Center Agent, you will be responsible for providing excellent customer service and support to guests, handling inquiries, resolving issues, and ensuring a positive experience for all visitors.

Job Responsibility : - Greet and assist guests in a friendly and professional manner - Respond to inquiries via phone, email, and in person - Process reservations, cancellations, and changes - Resolve guest complaints and ensure satisfaction - Maintain accurate records of interactions and transactions - Collaborate with other departments to ensure guest needs are met - Assist with special requests and accommodations

Candidate Requirements : - High school diploma or equivalent; hospitality or customer service training is a plus. - Proven experience in a customer service role. - Excellent communication and interpersonal skills. - Ability to remain calm under pressure and handle difficult situations with tact. - Strong organizational skills and attention to detail. - Proficiency in MS Office, E-connect and PMS Opera systems. - Fluency in multiple languages is a plus.

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