Learning & Development Officer (Qatar Shipyard Technology Solutions)

Job Summary and Purpose

Develop, implement, and oversee soft skill training programs to enhance employee skills, knowledge, and performance, through assessing training needs, designing training materials, conducting sessions, and evaluating the effectiveness of training initiatives to ensure that employees are provided with the required development to fulfill their work requirements and the shipyard overall goals.

In addition, support and facilitate the full performance management cycle in coordination with the HR Manager.

Accountabilities

Learning & Development :

• Identify the soft skills training requirements for Qatar Shipyard employees by analyzing the outcomes of the learning needs analysis, capability evaluations, surveys, and other relevant data sources.
• Develop Qatar Shipyard soft skills training plan and calendar to fulfill the identified training requirements.
• Prioritize training resources considering the relevant requirements and identify budget requirements based on the outcomes of the TNA process, capability assessment, etc.
• Manage and organize the development and start‑up of new Training Programs as required such as Soft Skills Training Programs.
• Assess, recommend, and select the most suitable training delivery approach / provider (i.e., Internal or external training, In‑house / external Instructor, etc.).
• Facilitate the delivery of the planned soft skills training and assess the effectiveness of the delivered training.
• Monitor and manage the performance of the external trainers and instructors when applicable and conduct formal classroom observations to evaluate the effectiveness of delivered training programs and conduct consecutive feedback sessions as needed.
• Ensure the best utilization of educational technology and training workshops to elevate the soft skill sets of the workforce to effectively meet job requirements.
• Build and maintain effective relationships with internal and external stakeholders to ensure the trainings are delivered in a high‑quality manner.
• Facilitate or arrange train‑the‑trainer programs to build internal training capabilities.

Performance Management :

• Manage all phases of Qatar Shipyard Performance Management cycle (planning, review, and appraisal).
• Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place and well tracked.

Continuous Improvement :

• Stay updated with industry trends, best practices, and new training methodologies.
• Adjust training programs based on feedback and changing organizational needs.

Administrative Duties :

• Maintain accurate records of training activities, attendance, and outcomes.
• Manage training budgets and resources efficiently.

Generic Accountabilities :

• Follow approved departmental policies, processes, and procedures.
• Adhere to all relevant SHEQS policies, procedures, instructions, and controls so that Qatar Shipyard Technology Solutions provides a safe, world‑class, secure, and environmentally responsible service to customers, the public, and its own people.
• Prioritize own and colleagues’ well‑being while maintaining a safe and healthy work environment. Adheres to all health & safety protocols, participates in wellbeing & wellness Programs, and promptly reports any concerns regarding the wellbeing of oneself & others to foster a culture of best practice.
• Carry out any other duties as directed by the immediate supervisor.

Interactions and Working Relations

Internal :

• All employees in the company
• Qatar Shipyard Technology Solutions different department / sections

Purpose :

• Develop / review training content, deliver training, and manage Performance Management.

External :

• Professional Associations
• External Training Companies

Purpose :

• To obtain best practices related to Training & Development.
• Engaging external training providers for tendering and selection.

Qualifications, Experience and Job Skills

Qualifications :

• Bachelor’s degree in Business Administration, HR, or any other related field.
• Certified Trainer with recognized Train the Trainer certification.

Experience :

• A minimum of 4 years’ experience in a similar position.
• Proven experience in designing, developing, and delivering training programs.
• Previous experience in SuccessFactors’ Performance Management domain is an added advantage.

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