IFEC Quality Manager

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Job Description

The IFEC Quality Manager is responsible for ensuring the performance, accuracy, and consistency of inflight entertainment and connectivity (IFEC) services across the airline’s fleet. This role involves monitoring supplier dashboards, tracking service-level performance, conducting system tests, and generating detailed performance and usage reports for management. The position supports continuous improvement through data-driven analysis and cross-functional collaboration.

Key Responsibilities

• Performance Monitoring : Monitor system dashboards and supplier portals to track service status, bandwidth usage, and performance trends across aircraft types.
• Reporting : Generate monthly and quarterly reports analyzing uptime, usage trends, SLA compliance, and discrepancies in connectivity services.
• SLA Management : Evaluate supplier performance against contractual KPIs and escalate ongoing issues to relevant stakeholders.
• Functional Testing : Conduct quality checks across Wi-Fi portals, user interfaces, and new feature deployments to ensure service consistency.
• Data Visualization : Manage dashboards and prepare visual reports using Excel and PowerPoint for leadership review.
• Issue Resolution : Coordinate with internal teams and suppliers to address bugs, inconsistencies, or system failures.
• Documentation : Maintain test records, track performance trends, and contribute to continuous improvement initiatives.

Skills

Qualifications

Job ID : VG

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