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Referral and Booking Management System Quality Manager
Qureos IncQatar, Qatar30+ days ago
Job descriptionBachelor's degree in Hospitality / Business Management / Customer Service / healthcare or related discipline with 5 years of related professional experience. Minimum 3 years of Administrative experience managing a team of over 25 people. RBMS or call Centre experience is a distinct advantage. English is essential, and Arabic is preferred. Familiar with MS office product and Intranet. Manage difficult or emotional customer situations; responds promptly to customer needs; solicits patient feedback to improve service; responds to requests for service and assistance. Speak clearly and persuasively in positive or negative situations; listens and gets clarification. Experience with referral and booking management systems is highly desirable. Familiarity with the healthcare industry in Qatar is advantageous.
Responsibilities
- Develop and implement comprehensive test strategies and plans for the referral and booking management system.
- Lead and execute various testing activities, including functional testing, performance testing, and user acceptance testing.
- Identify, document, and track system defects and work closely with development teams to ensure timely resolution.
- Collaborate with business stakeholders to understand their requirements and ensure the system meets their needs.
- Monitor system performance and identify areas for improvement.
- Contribute to the development and maintenance of quality assurance processes and documentation.
- Provide regular reports on testing progress and system quality metrics.
- Stay up-to-date with industry best practices and emerging technologies in quality assurance.
Qualifications
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Referral And Booking • Qatar, Qatar
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