QNB3539 - Senior Associate Issuance (LCs) (Qatarization)

QNB3539 - Senior Associate Issuance (LCs) (Qatarization)

Join to apply for the QNB3539 - Senior Associate Issuance (LCs) (Qatarization) role at QNB Group .

About QNB

Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. The Group’s presence extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. With over 28,000 employees serving up to 20 million customers across 1,000 locations, QNB has a robust ATM network of 4,300 machines. The bank maintains a strong financial position, holding top ratings from Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+), and has received numerous awards from leading financial publications. It also sponsors community support programmes and various social, educational and sporting events.

Job Purpose Summary

The incumbent will assist the Issuance for Import L / Cs services by ensuring timely and seamless processing of transactions and conduct of activities pertaining to trade finance operations in the most effective and efficient manner, resulting in the highest level of customer service quality while mitigating related financial and operational risks.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial : Comply with all relevant policies and procedures to enable timely identification and resolution of processing errors, duplicate processing, and suspicious transactions, thereby helping avoid financial or reputation loss for the Group.
• Implement KPIs and best practices for the Manager, Issuance (LCs) role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External) : Provide adequate and efficient Import L / Cs Issuance services to internal customers, helping them serve external customers more efficiently and increasing external customer satisfaction.
• Build and maintain strong and effective relationships with all related departments to achieve the Group’s goals and objectives.
• Provide technical support and assistance with respect to Import L / Cs Issuance related transactions as needed.
• Assist customers with all queries on the bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to improve turnaround time.
• Internal (Processes, Products, Regulatory) : Ensure handling of Import Letters of Credit with strict compliance to Group’s policies, procedures, and International Chamber of Commerce Rules.
• Verify accuracy of all transactions before authorizing to secure the position of QNB and its clients.
• Authorize transactions for opening letters of credit, amendment, and cancellation within the limits as per the credit policy.
• Verify Swifts of transactions relating to Import Letters of Credit.
• Supervise officers of the Import Letters of Credit Issuance unit.
• Provide periodic reports of issued and outstanding import letters of credit, and margins to the Assistant Manager Issuance.
• Liaise inside and outside the department to improve service quality for import letters of credit services.
• Recommend changes and improvements to policies and procedures pertaining to letter of credit issuance and monitoring.
• Negotiate or deal with complex letter of credit terms for L / Cs at sight, usance, transferable, and back‑to‑back L / Cs.
• Learning & Knowledge : Act to enhance professional development of self and others.
• Keep abreast of changes in International Chamber of Commerce / relevant UCP rules pertaining to Import L / Cs Issuance and continually update staff on the same.
• Hold meetings with direct reports and assess their performance as well as the department’s overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of staff grievances or conflicts within the department.
• Ensure high standards of confidentiality to safeguard commercially sensitive information.

Education / Experience Requirements

Note : you will be required to attach the following documents :

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Banking

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