Quality Management Manager

Position

Quality Management Manager

Department

HR

Location

Doha, Qatar

Job Summary

The Quality Management Manager is responsible for developing, implementing, and maintaining the organization's Quality Management System (QMS) in alignment with international standards such as ISO 9001. This role ensures that company processes, documentation, and operations meet defined quality standards, regulatory requirements, and best practices. The role holder leads the organization toward achieving and sustaining ISO certification, while continuously improving efficiency, consistency, and customer satisfaction.

Reports To

CHRO

Employment

Full Time

Roles and Responsibilities

• Develop, implement, and maintain an effective Quality Management System across all departments.
• Establish quality policies, procedures, manuals, and documentation control systems in line with ISO standards.
• Coordinate and lead the organization through ISO certification and recertification processes.
• Ensure that all QMS documentation (policies, SOPs, process maps, work instructions, and templates) are up to date and properly controlled.
• Plan and conduct internal quality audits to assess process compliance and identify areas for improvement.
• Serve as the primary liaison with external auditors and certification bodies.
• Prepare audit reports, track corrective and preventive actions (CAPA), and monitor their closure.
• Ensure compliance with all applicable legal, regulatory, and company-specific quality requirements.
• Promote a culture of continuous improvement through data-driven analysis, process evaluation, and staff engagement.
• Identify process inefficiencies and lead cross-functional teams to implement quality enhancements.
• Monitor key performance indicators (KPIs) and prepare quality reports for senior management review.
• Benchmark and apply best practices in quality management across business units.
• Collaborate with all department heads to align operational processes with QMS requirements.
• Lead the organization's quality strategy and represent quality management in management review meetings.
• Foster teamwork, accountability, and transparency in all quality-related matters.

Skills & Qualifications

Key Competencies

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