Join to apply for the QNB3507 - Assistant Manager Private Banking Sales (Qatarization) role at QNB Group.
About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The bank has also received many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Summary
The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will proactively assist in managing client relationships (within delegated authority), support onboarding / off‑boarding (client life‑cycle management), answer client queries, and maintain daily tasks in accordance with established procedures and routines.
Main Responsibilities
Assist in monitoring and achieving Key Performance Indicators on an agreed periodic basis for sustainable growth.
Support in upholding and creating routines to ensure cost‑efficient service delivery.Implement KPIs and best practices for Associate Custody Client Management and Business Development.Promote cost consciousness and efficiency, enhance productivity to minimise cost, avoid waste, and optimise benefits for the bank.Act within the limits of the powers delegated to the incumbent.Customer (Internal & External)Assist in servicing the needs, feedback, and queries pertaining to custody clients via email, phone, or meeting.
Assist RMs in ongoing client management tasks.Assist in the onboarding process of new clients.Provide timely and accurate information to external and internal auditors and the Compliance function as required.Assist customers with all queries on bank products and seek solutions to their requests.Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments to achieve improvements in turnaround time.Build and maintain strong / effective relationships with related departments to achieve the Group's objectives.Provide timely / accurate data to external / internal auditors, compliance, financial control, and risk when required.Internal (Processes, Products, Regulatory)Develop strong working relationships with Assistant Relationship Managers and Relationship Managers to ensure two‑way communication and information flow.
Own reporting processes according to requirements specified by clients and regulators.Assist in onboarding new clients and off‑boarding clients that have left; produce prospect lists on potential custody clients and their continuous engagements.Guide clients into existing offerings and procedures to limit operational risk.Assist in regular and enhanced due diligence to keep KYC documentation up to date.Support the Department head in preparing periodic management and business information reports.Assist in work related to AGM / EGMS and participate in meetings on behalf of custody clients and QNB's own assets.Act as first line of defence in operational risk maintenance; maintain a good understanding of the client's business model, purpose and operational procedures.Match client needs to our Custody offerings, mapping with existing QNB Custody capabilities and procedures.Ensure everything offered to the client has an internal procedure to cater for the service.Work for standardisation – create and uphold routines how matters should be processed; be well‑versed with client onboarding KYC screening procedures.Develop understanding of the custody market in Qatar, identifying key trends, regulations, clients' needs and competitor activities.Understand the driving forces behind the usage of custody services.Develop good understanding of QNB ancillary products.Learning & KnowledgeProactively identify areas for self‑professional development and undertake development activities.
Seek opportunities to remain current with developments in the professional field.Legal, Regulatory, and Risk Framework ResponsibilitiesComply with all applicable legal, regulatory and internal compliance requirements including Group Compliance Policies and Procedures (AML & CTF, sanctions, data protection, fraud control, whistle‑blowing, conflict of interest, insider dealing).
Understand and effectively perform your role under the Three Lines of Defence principle to identify, monitor, manage and report risks.Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.Support the framework of RCSA, KRI, incident reporting and remediation, as appropriate, in accordance with Operational Risk Management requirements.Maintain appropriate knowledge to ensure full qualification to undertake the role.Complete all mandatory training provided by the Bank, attain and maintain required competence levels.Attend mandatory (internal and external) seminars as instructed by the Bank.OtherEnsure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need‑to‑know basis only to senior management, audit and compliance functions, and relevant regulators.Maintain high professional standards to uphold QNB's reputation and strengthen its market leadership position.Perform any other ad‑hoc duties or activities related to QNB that management may request from time to time.Education & Experience Requirements
Bachelor Degree, university graduate, preferably with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).No previous experience required.Attachments Required
Resume / CVCopy of Passport or QIDCopy of Education CertificateSeniority Level
Mid‑Senior levelEmployment Type
Full‑timeJob Function
Finance and SalesIndustries
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