Guest Relations Officer

We are seeking an enthusiastic and customerfocused Guest Relations Officer to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our frontofhouse staff you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Handle guest inquiries requests and complaints promptly and effectively
• Provide concierge services including recommendations for local attractions transportation assistance and restaurant reservations
• Serve as a liaison between guests and various hotel departments to ensure seamless communication and service delivery
• Anticipate guest needs and proactively offer assistance to enhance their stay
• Maintain accurate guest records and preferences to personalize future visits
• Assist with checkin and checkout procedures as needed
• Coordinate special arrangements for VIP guests or those with specific requirements
• Stay informed about hotel services promotions and local events to provide uptodate information to guests
• Contribute to the continuous improvement of guest services and satisfaction levels

Qualifications

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work

No

Employment Type

Fulltime

Key Skills

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