Service Manager

Coordination with related parties for either Delivery of new MPLS Voice Services also maintenance of services and or equipment faults Liaise between customer and internal departments Sales and Operating Unit Attend to Customer Service Issues and Reviews Make recommendations to management on mechanism to improve service Provide timely feedback to the client service changes actions and opportunities that are likely to impact their use of Ooredoo services Single point of contact between operations group and client Accurately and Comprehensively record incidents in order to identify and efficiently obtain the root cause Identify incident trends and instigate remedial actions Responsible for incidents from beginning to end Quality control together with the Lead Engineer Develop clients customer reports Conduct Monthly Network Performance review that covers the following Previous meeting minutes Present monthly network availability report Develop improvement plan for prolonged outages no trouble found and recurring fault Act as SPOC on deployed site for all customers and irrespective of services Ensures proper functioning of all facilities and system features Ensures friendly attitude towards customers to maintain high level of corporate respect Response to perform any other related duties as required Ensure that all solutions are supported by the Network and Service Department Coordinate closely with the dedicated Project Manager and Lead Engineer for optimal implementation of client circuits Update client with Delivery milestone Ensures timely completion of Delivery orders