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Guest Service Manager (Female)

Guest Service Manager (Female)

Merge Recruitment AgencyDoha, Ad-Dawhah, Qatar
30+ days ago
Job description

A largest Health club located in Doha - Qatar needs to hire the following position :

Job Title : Guest Service Manager (Female)

Job Description :

  • Providing help & advice to customers using the club’s services.
  • Communicating courteously with customers by telephone, email, letter, and face-to-face.
  • Investigating & solving customer problems.
  • Handling customer complaints or any major incidents.
  • Writing reports analyzing the customer service provided by the club and offering recommendations.
  • Developing feedback or complaints procedures for members & guests.
  • Improving customer service procedures, policies & standards for the club.
  • Learning about the club services and staying updated on changes, packages, and promotions.
  • Keeping ahead of developments in customer service.
  • Conducting tours for visitors & potential members to showcase the club’s facilities.
  • Managing customer relations.

Minimum Requirements :

  • Bachelor's degree in a related field.
  • Minimum of 5 years relevant professional experience in the same position.
  • Experience in the Hospitality industry is an advantage.
  • Excellent management and leadership skills.
  • Excellent communication and interpersonal skills.

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    Guest Service Female • Doha, Ad-Dawhah, Qatar