IT Specialist

The IT Executive is responsible for maintaining the hotels information technology systems ensuring smooth operation of all computer networks software applications and communication systems. This role supports all hotel departments by providing technical assistance maintaining data security and ensuring maximum uptime for critical hotel systems.

1. Systems & Network Management

Maintain troubleshoot and support all IT systems including PMS (Property Management System) POS (Point of Sale) accounting software and other hotel applications.

Monitor and maintain LAN / WAN networks Wi-Fi connectivity and server infrastructure.

Ensure data backups disaster recovery and security protocols are in place.

2. User Support

Provide daily technical support to all hotel staff (hardware software email printing etc.).

Set up and configure new workstations user accounts and access permissions.

Train staff on proper use of hotel systems and IT policies.

3. System Maintenance & Upgrades

Coordinate with vendors and service providers for hardware software and network maintenance.

Plan and implement regular updates and preventive maintenance for all systems.

Maintain accurate records of all IT assets licenses and warranties.

4. Data Security & Compliance

Ensure hotel systems comply with data protection and PCI-DSS standards.

Monitor system security and prevent unauthorized access or data breaches.

Regularly audit systems for compliance and efficiency.

5. Communication Systems

Maintain and support hotel telecommunication systems (IP phones PBX VoIP).

Ensure proper functioning of guest internet services and resolve connectivity issues promptly.

Qualifications & Skills

Bachelors Degree in Information Technology Computer Science or a related field.

Minimum 24 years of IT support experience (hospitality industry preferred).

Strong knowledge of hotel systems (PMS POS Back Office CCTV PBX).

Familiarity with Windows Server MS Office networking (LAN / WAN) and Wi‑Fi management.

Excellent troubleshooting analytical and communication skills.

Ability to work under pressure and provide 24 / 7 support when required.

Remote Work : No

Employment Type : Full-time

Key Skills

SQL, Active Directory, Information Technology, Access Points, System Software, Database, Infrastructure, Linux, Project Management, Internet, Troubleshoot, PC, Procedures, Setup, hardware

Experience : years

Vacancy : 1

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