AVP - IT Service Management

Qualifications and Experience :

Bachelor’s degree in Banking, Finance, Accounting, or MIS

Minimum of 10 years of relevant experience, preferably with a top-tier international bank

Certified or trained in IT Security and Enterprise Architecture

Proven ability to lead large-scale architecture and governance initiatives

Key Responsibilities :

Strategy and Governance :

Deliver cost-effective architecture solutions for internal and external systems

Align IT architecture with business goals in collaboration with senior stakeholders

Coordinate cross-functional architectural changes with other teams

Architecture Implementation :

Use standard frameworks such as TOGAF to design and enhance enterprise architecture

Maintain and supervise business, application, data, and technology architecture layers

Design and implement a service-oriented integration layer across systems

Develop an enterprise information architecture for seamless data interoperability

Compliance and Standards :

Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies

Define and enforce enterprise-wide technology standards (e.g., ITIL)

Provide accurate information to internal and external auditors, compliance, and risk teams

Stay informed of technology trends and propose relevant updates to architecture standards

Stakeholder and Customer Engagement :

Gather and document system requirements from business units

Support internal users with product-related queries and system requests

Maintain service level agreements and improve delivery turnaround times

Build strong relationships with internal teams and project stakeholders

Continuous Improvement :

Support the bank’s digital transformation and strategic IT initiatives

Present high-level architecture plans to executive management

Research and pilot innovative architecture solutions to meet future business needs

Competencies :

Strategic and analytical mindset

Strong stakeholder engagement and communication skills

Deep knowledge of banking systems and enterprise IT

Ability to lead and coordinate across departments