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Business Service Manager

LIXILQatar

3 days ago

Job description

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IMEA (India, Middle East, Africa) Qatar LE_0165-Grome Marketing (Cyprus) Ltd. Employee Assignment Not remote Full Time 1 October 2025

Overview

Responsible for operational performance of LIXIL-Grohe service providers & overall service excellence in Qatar. He / She will be involved in daily issues resolution assignment & tracking on end-to-end conditions, providing technical support to all customer groups, focusing on a project channel, spare parts stock in / out and forecasting, mitigation of business-critical service incidents & customer satisfaction. In this role, he / she will also be responsible for brand reputation retention, warranty reporting, contracts & invoicing, hands on & service visits to VIP customers & project sites.

Primary Responsibilities

Daily operational & field service management incl. field Service & Back-office team management (tasks assignment, KPIs, targets creation & assignment)
Spare parts stock keeping, tracking of items & reflecting in the SAP
Service partners performance monitoring & reporting
Case routing, escalation, assignment, tracking
Service visits to VIP customers & projects sites
Invoicing of spare parts & services
Technical Support Expertise on GROHE product portfolio
Implement principles of rational expense & service (remote support, spare parts & components first vs. complete products replacements and external technicians\' visits)
Support the service initiatives & roll-out of spare parts sales & distribution
Execute other tasks assigned by Leader, Service Gulf & Levant

Qualifications

Bachelor's degree in IT and / or Engineering field

Experience & Characteristics

Engineering background

3-5 years of experience in technical service

Technical & analytical mindset

Can do attitude, problem solver, result oriented, ability to act independently.

Willingness to study, strive for perfection & help people.

Ability to operate PC on a level of experienced user, read electrical schemes & explode drawings

Preferably experienced in CRM, FSM, WMS & SAP

Plumbing expertise preferred, but not mandatory.

Service background in automotive, heating and or AC fields

Customer & human centric, ability to work with objections & efficiently communicate with customers and express ideas & solutions.

Being punctual and attention to details

Additional

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Service • Qatar