Information Technology Technical Support

Information Technology Technical Support

Responsibilities and qualifications for the role :

• Respond to end users service calls / requests in a timely manner.
• Install, configure, diagnose and troubleshoot issues related to end user hardware equipment (PCs, Workstations, MAC, Laptop, Printers, Scanners, Photocopies, IP Telephony, Mobile Devices : Blackberry, iPhone, iPad) and software.
• Setup, configure and maintain user and functional accounts, distribution groups and handle password issues.
• Prepare reports about technical problems and general items relevant to the job and submit to superiors.
• Experience in Shavlik patching tool.
• Experience in VB-Scripting and PowerShell scripting.
• Research for new technology and solutions that can be applied in beIN Sport to improve our level of support and research the marketplace for the best IT equipment.
• Coach and train new employees within the section.
• Manage / assist in projects related to IT Client Services section.
• Provide technical support services to cover inside and outside the country.
• Contact third-party vendors for hardware / software maintenance and material requisition.

Information Technology Technical Support - Qualifications

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