Customer Service Executive

Job Summary

The Customer Service Supervisor is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction.

Job Responsibilities 1

• Build and maintain positive relationships with tenants to ensure satisfaction.
• Coordinate and oversee various customer service activities within the property.
• Address and resolve tenant concerns, complaints, and maintenance issues promptly.
• Provide assistance to prospective tenants during the leasing process.
• Oversee rent collection processes and address payment-related queries.
• Coordinate lease renewal processes and communicate with tenants about renewals.
• Manage the move-in and move-out processes for tenants.
• Conduct property tours for prospective tenants and provide information about amenities.
• Maintain open and clear communication with tenants through various channels.
• Ensure tenants are informed and adhere to property rules and regulations.
• Gather and analyze customer feedback to identify areas for improvement.
• Supervise customer service staff and allocate tasks to ensure efficiency.
• Provide training to customer service staff on property management procedures.
• Oversee emergency response procedures and ensure tenant safety.
• Coordinate with maintenance and repair vendors to address property issues.
• Assist in managing budgets related to customer service operations.
• Maintain accurate records of tenant communications, issues, and resolutions.
• Plan and organize resident events to foster a sense of community.
• Ensure tenants comply with lease agreements and property policies.

Job Knowledge & Skills

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus

Competencies

Education

Bachelor's Degree

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