Jr. Customer Service Officer

Main Function

To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.

Duties & Responsibilities & Standards of Performance

• Answers & processes customer’s queries & requests over the phone.
• Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.
• Answers & processes inter-office orders over the e-mail system.
• Coordinates with sales team and accounts receivables manager before processing of orders.
• Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.
• Coordinates with the delivery team and makes sure customers receive their orders on time.
• Processes customers’ complaints through the right channels.
• Processes returned goods as per the respective procedure.
• Coordinates & follows up with the store keeper, making sure he / she is preparing orders in the most efficient & effective way and as per company’s regulations & protocol and follow up on the schedule of delivery team prepared by him / her.
• Handles the processing of special orders of items and is responsible for following up on them.
• Keeps a record of all special items ordered.
• Prepares reports to CS Manager about no. of invoices per day, total sales…etc.
• Prepares & submits a daily report about his daily activities & achievements & submits it to his / her supervisor.
• Responsible for abiding by & actively participating in Medicals International Quality Management system)

Knowledge

Educational Background : A bachelor's degree is preferred.

Professional Background : 0-1 year of experience external to MI.

Specific Knowledge : Good knowledge of Microsoft Office (Word, Excel, Power point & e-mail system…)

Skills

Communication skills

Abilities & Personal Traits

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