Senior Client Relations Executive

Job Summary

The Senior Client Relations Executive is responsible for identifying new clients, developing professional relationships with them, meeting targeted sales goals, exploring new market opportunities, and acting as a bridge between external clients and the organization. The role is responsible for finding new business opportunities, engaging with prospects, developing proposals, handling the contract process, and managing existing client relationships.

Job Responsibilities

• Cultivate and maintain relationships with existing clients, understanding their needs and ensuring satisfaction with products or services.
• Identify new business opportunities and potential clients through market research, networking, and referrals.
• Develop and implement strategies to acquire new clients and expand the organization's client base.
• Collaborate with internal teams to ensure seamless delivery of products or services to clients, meeting their expectations and deadlines.
• Conduct meetings and presentations with clients to understand their goals, address concerns, and explore opportunities for upselling or cross‑selling.
• Negotiate contracts and agreements with clients, ensuring terms are favourable and aligned with organisational objectives.
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution, providing exceptional customer service.
• Monitor client satisfaction and feedback, proactively addressing issues and implementing improvements as needed.
• Prepare regular reports and updates on client engagement activities, outcomes, and revenue projections for senior management.
• Stay abreast of industry trends, market developments, and competitor activities to identify opportunities for business growth and differentiation.

Job Knowledge & Skills

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year(s) GCC is a plus.

Competencies

Education

Bachelor’s Degree in any related field.

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