Branch Service Assistant (Qatari & Children of Qatari Mothers)

Overview

The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include : Statement printing, QID updates, CIF updates, Card activation, IBAN letter issuance, delivery of Liability / Obligation / Clearance letters. Responsible for migrating customers to digital channels & enhancing the client experience. Responsibilities

Customer oriented and service oriented. Proactively manage the traffic in busy branches and assist in reducing wait times. Execute bank initiative by promoting and educating customers to use alternative banking channels (in order to drive profitability and optimization of services). Refer new business opportunities to branch CSAs. Accept and process customer requests and forward to branch officers for onward processing. Assist other staff and perform other duties entrusted by superiors. Ensure compliance with operating procedures / policies. Ensure that the bank literature displays and branding in the branch meet bank criteria. Branch Process Facilitation

Assist customers in fulfilling requests and follow internal SOPs / guidelines while processing. Follow up and monitor the status of customer applications to ensure they are within the agreed service delivery standard. Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, taking into account international leading practice, improvement of business processes, cost reduction and productivity improvement. Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Statements and Reports

Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards. Quality, Health, Safety, & Environment

Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products / services and environmental compliance can be guaranteed. Related Assignments

Perform other related duties or assignments as directed. Qualifications

Bachelor degree or equivalent

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