Head Barista

Job Summary The Head Barista oversees the operations of a coffee bar or cafe, ensuring exceptional quality in both beverages and customer service. They are responsible for leading a team of baristas, training staff, and maintaining high standards of cleanliness and efficiency. Additionally, the Head Barista manages inventory, orders supplies, and monitors equipment maintenance to uphold smooth operations. They play a pivotal role in creating a welcoming atmosphere for customers, promoting the brand, and driving sales through innovative menu offerings and excellent hospitality.

Job Responsibilities

Supervise and lead a team of baristas, providing guidance, training, and support to ensure exceptional service delivery.

Maintain quality standards for coffee preparation, beverage presentation, and customer interactions, fostering a positive and inviting atmosphere.

Oversee inventory management, including stock control, ordering, and rotation, to ensure availability of fresh ingredients and supplies.

Develop and update beverage menus, incorporating seasonal offerings, specialty drinks, and promotional items to drive sales and customer engagement.

Monitor equipment performance, schedule regular maintenance, and troubleshoot technical issues to ensure optimal functionality and safety.

Implement hygiene and safety protocols, ensuring compliance with health regulations and maintaining cleanliness in work areas.

Handle customer inquiries, feedback, and complaints professionally, resolving issues promptly to ensure customer satisfaction and loyalty.

Manage staff schedules, allocate tasks, and coordinate workflow to optimize productivity and minimize downtime.

Collaborate with management to develop strategies for business growth, marketing initiatives, and customer retention.

Stay updated on industry trends, coffee brewing techniques, and new products to continuously improve service offerings and maintain competitiveness.

Job Knowledge & Skills

Expertise in coffee preparation techniques, including espresso extraction, milk texturing, and latte art, to ensure consistently high-quality beverages.

Strong leadership and team management skills to effectively supervise and motivate a team of baristas.

Knowledge of coffee varieties, origins, and flavor profiles to assist customers in selecting beverages and answering inquiries.

Proficiency in inventory management and ordering procedures to maintain adequate stock levels and minimize waste.

Excellent communication and interpersonal skills to engage with customers, resolve issues, and create a welcoming atmosphere.

Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus

Competencies

Resilience

Quality

Leadership

Beverages L1

Inventory Management L1

Food Safety and Sanitation L1

Product and Service Knowledge L1

Agility

Adminstrative Services L1

Education High School Diploma

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